Chronicle of Customer Cases in the Americas: Witnessing the Whole-Process Service from Inquiry to Delivery
I. Precise Demand Docking: Establishing a Globalized Technical Service System
1. Multi-Time Zone Response Mechanism
When the American customer submitted the demand for concrete mixer pumps and skid steer loaders through the online inquiry system on the official website at 9:00 a.m. local time, our International Business Department completed the confirmation of the demand in both Chinese and English within 2 hours. Relying on the 24-hour shift system of multilingual service team, we break the time zone barriers to ensure that customers around the world enjoy equal immediate response experience.
2. Three-dimensional technical matching model
Parameter Matching: Based on the key parameters provided by the customer, such as the project scale (average daily concrete conveying capacity of 800m³) and the operating environment (tropical maritime climate), we recommend the combination of JBS40-10-78R concrete mixer pump and WT730 skid steer loader.
Virtual Reality Demonstration: Demonstrate the performance of the equipment under simulated working conditions through BIM modeling.
Trans-oceanic video conference: organize the hydraulic system, powertrain, structural design of the three major technical departments to jointly answer questions.
II. Intelligent production management: whole process visualization manufacturing system.
| 1. Core component manufacturing tracking | |||
| Component name | Production process | Quality control points | Testing standards |
| Mixing Drum | Laser cutting + robot | welding Weld penetration test | ISO 5817 Class B |
| Hydraulic Valve Unit | Assembled in Constant Temperature and Humidity Workshop | Pressure Cycle Test | SAE J1990 |
| Traveling chassis | 3D coordinate testing | Flatness ≤ 0.15mm | GB/T 1184 |
2. Digital management of assembly process
Apply MES system to realize progress control at station level.
Push assembly site images to customers every 4 hours. #mobileconcretemixerwithpump
Setting up remote acceptance nodes for customers in key processes
III. strict test verification: beyond the industry standard quality control system
1. Concrete pump factory test program
72 hours continuous load test: simulate the maximum conveying capacity of 110% of the working conditions
S-shaped pipe valve dynamic test: 3000 times of commutation impact verification
Intelligent control system calibration: PLC and remote monitoring system coordination
2. Skid steer loader special test
Tip-over protection structure (ROPS/FOPS) certification test
Cyclic verification of multi-attachment fast switching device (≥500 times)
Tropical climate adaptability modification (anti-salt spray coating/enhanced heat dissipation system)
IV. Intelligent logistics protection: global transportation solutions
1. Professional-grade protective packaging
Three-layer protection system: anti-rust oil film + vacuum packaging + steel frame fixation
Independent anti-shock packaging of key components (in line with ISTA 3A standard)
Real-time monitoring of temperature and humidity inside the container
2. Visualized transportation tracking
Access to global AIS ship positioning system
Twice-weekly transportation progress video report
Pre-approval service for customs clearance at destination port
V. Continuous Service Commitment: Building a Full Life Cycle Value Network
1. Cloud service support system
Equipment IoT data signage (operating parameters/maintenance reminders/fault warning)
AR remote technical support (response time ≤ 2 hours)
Localized Parts Reserve (6 Warehouse Centers in Americas)
2. Customized maintenance program
First year free maintenance package (including 3 on-site services)
Operator VR training system #skidsteerloader
Intelligent prediction model for consumable life
Customer Testimonials
“From the initial communication of parameters to the arrival of the equipment at the port of San Jose, every step of the process felt professional and efficient. Especially the service of real-time view of the assembly progress during the production stage made us feel confident about the delivery date.” –Jorge Martinez, Customer Program Director, Americas
Choose UNIQUE Machinery to help you help accelerate your construction and infrastructure projects!
Contact us: Whatsapp:+86 133 8403 5767
Email: sales@unique-cons.com
Website: https://www.unique-cons.com
#concretemixerpump #loader #concretepump #constructionindustry
#Earth_moving_Machinery #constructionequipment #skid_steer_loader #skidsteer
